E-mail Accounts, Mailboxes, Forwarding and Default Routing explained
E-mail addresses are made up of recipient, the '@' symbol, and yourdomain.com (e.g. info@yourdomain.co.uk). In your Control Panel, the recipient will be either a mailbox or a forwarding address.
The examples on this page assume you are logged into your Control Panel (www.yourdomain.com/controlpanel) and have selected the E-MAIL option at the top of the screen. You can click an example to enlarge it in a new window.
Mailboxes
- Mailboxes are individual 'physical' boxes where e-mails are stored until you collect them - a bit like an in-tray
- Mailbox names are the first part of an e-mail address (e.g info@mydomain.com)
- Outlook [Express] connects to your mailbox(es) to collect your e-mails, or you can log in via Webmail
- You can have lots of e-mail addresses going to one mailbox (see forwarding, below), or if you have a number of people who need to receive their own e-mails, you can set up individual mailboxes (e.g. john@, fred.smith@ etc)
- Your default mailbox is info - this will be used to send invoices and renewal reminders to you unless you advise us otherwise
- Your e-mail usernames (for Outlook [Express] and Webmail) are made up of your main website account name plus your individual mailbox names (e.g. youraccount-info)
'Forwarding'
- You can set up other e-mail addresses to go into your mailbox(es) (e.g. if you work on your own you only need to check a single mailbox, but can have a number of e-mail addresses in use (e.g. info@ [main mailbox], enquiries@, john@, etc)
- Forwarding is ideal where the spelling of the e-mail address may be misheard over the phone, or where the spelling is ambiguous (e.g. john.smith@, johnsmith@ or clare@, clair@, claire@)
- All of these e-mails will be collected from a single mailbox (info) using the email username 'youraccount-info'
'Default Routing'
- This is what happens to an e-mail if it is sent to an e-mail address which isn't set up with a mailbox or forwarding address (e.g. spam@yourdomain.com)
- In the example, only e-mails sent to info@yourdomain.com, enquiries@yourdomain.com and john@yourdomain.com will be accepted. An e-mail sent to fred@yourdomain.com will just be deleted
- It is suggested that this is set to 'Delete mail' to reduce the amount of spam which is in circulation
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