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FAQs > E-mails Explained

E-mail Accounts, Mailboxes, Forwarding and Default Routing explained

E-mail addresses are made up of recipient, the '@' symbol, and (e.g. In your Control Panel, the recipient will be either a mailbox or a forwarding address.

The examples on this page assume you are logged into your Control Panel ( and have selected the E-MAIL option at the top of the screen. You can click an example to enlarge it in a new window.


Mailboxes example - click to enlarge
  • Mailboxes are individual 'physical' boxes where e-mails are stored until you collect them - a bit like an in-tray
  • Mailbox names are the first part of an e-mail address (e.g
  • Outlook [Express] connects to your mailbox(es) to collect your e-mails, or you can log in via Webmail
  • You can have lots of e-mail addresses going to one mailbox (see forwarding, below), or if you have a number of people who need to receive their own e-mails, you can set up individual mailboxes (e.g. john@, fred.smith@ etc)
  • Your default mailbox is info - this will be used to send invoices and renewal reminders to you unless you advise us otherwise
  • Your e-mail usernames (for Outlook [Express] and Webmail) are made up of your main website account name plus your individual mailbox names (e.g. youraccount-info)


Forwarding example - click to enlarge
  • You can set up other e-mail addresses to go into your mailbox(es) (e.g. if you work on your own you only need to check a single mailbox, but can have a number of e-mail addresses in use (e.g. info@ [main mailbox], enquiries@, john@, etc)
  • Forwarding is ideal where the spelling of the e-mail address may be misheard over the phone, or where the spelling is ambiguous (e.g. john.smith@, johnsmith@ or clare@, clair@, claire@)
  • All of these e-mails will be collected from a single mailbox (info) using the email username 'youraccount-info'

'Default Routing'

Default Routing example - click to enlarge
  • This is what happens to an e-mail if it is sent to an e-mail address which isn't set up with a mailbox or forwarding address (e.g.
  • In the example, only e-mails sent to, and will be accepted. An e-mail sent to will just be deleted
  • It is suggested that this is set to 'Delete mail' to reduce the amount of spam which is in circulation



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